Frequently Asked Questions (FAQ)

Wenatchee IT Solutions (WITS)

1. What services do you offer?

Wenatchee IT Solutions provides a full range of IT services, including computer repair, network setup, cybersecurity, cloud integration, website management, and ongoing technical support for both home and business users.

2. Do you provide on-site or remote support?

Yes — we offer both. For clients in the Wenatchee Valley, we can come to your location for on-site service. Remote support is available for certain issues depending on the situation.

3. How do I request support or a consultation?

You can request service directly through our website’s Contact or Book Now page. You can also email us at support@wenatcheeitsolutions.com or call/text (your business number) for same-day scheduling.

4. What are your hours of operation?

We’re available Monday–Friday, 9:00 AM–6:00 PM. Emergency and after-hours support may be available upon request.

5. Do you offer monthly maintenance or business support plans?

Yes — we offer tailored maintenance packages for small businesses that include routine updates, system monitoring, data backup, and priority support. Contact us for a free quote.

6. Can you help set up my business email, Wi-Fi, or network?

Absolutely. We specialize in small business IT setups — including Wi-Fi networks, servers, shared drives, and Microsoft 365 or Google Workspace email systems.

7. Do you build or manage websites?

Yes. Wenatchee IT Solutions offers full website setup, optimization, and maintenance, including Squarespace, WordPress, and Google integration services.

8. How do you handle data security and privacy?

We take your privacy seriously. All data handled during service is kept strictly confidential. We follow secure practices for data transfers, backups, and device handling.

9. Do you work with Apple or Windows systems?

Both — we support Windows PCs, macOS, iOS, and Android devices, including cross-platform setups.

10. How do I pay for services?

We accept card, cash, or digital payment (via Square). Invoices can also be paid online securely through your client portal.

11. What areas do you serve?

We proudly serve the Wenatchee Valley, including Wenatchee and East Wenatchee.

12. How quickly can you respond to a service request?

Most local issues are scheduled within 24 hours, and remote sessions can often begin same-day.

13. Do you guarantee your work?

Yes — all services are backed by a satisfaction guarantee. If something isn’t right, we’ll make it right.